Gas emergency

Smell gas in Perth? Act now and call us

A gas smell is always worth acting on. Make the area safe using the steps below, call ATCO's gas emergencies line, then ring us to find and repair the fault. We answer 7 days, 6am to 6pm.

Call us now

(08) 6011 1561 Not urgent? Request a quote

Licensed and family-run from Wilson. We answer 7 days, 6am to 6pm.

Right number first:Call 000 ATCO Gas 13 13 52

Emergency gas

Gas emergency in Perth? We are here to help

If you can smell gas or have a gas emergency in Perth, make the area safe first, then call ATCO's faults and emergencies line on 13 13 52. Once it is safe, call us to find and repair the fault. We are licensed gas fitters (GF014397), family-run from Wilson, and we answer 7 days from 6am to 6pm.

An emergency gas fitter is for a suspected leak, an unsafe or faulty appliance, or a pilot light that will not stay lit. We find the fault on your side of the meter, repair it and certify the work, and we will be honest about when we can get to you rather than promise a time we cannot keep.

First steps

What to do right now

Do not use light switches, appliances, phones or anything that could spark, and do not light a flame.

Stop what you are doing, leave the building and move upwind until you can no longer smell the gas.

From a safe distance, call ATCO's faults and emergencies line on 13 13 52. If anyone feels unwell or there is a fire, call 000.

Once it is safe, call us on (08) 6011 1561 and our licensed gas fitters will find and repair the fault.

In a genuine emergency

Call the right number first

If you smell gas, make the area safe first, then call ATCO's faults and emergencies line. Call 000 if it is life-threatening.

Triple Zero

A life-threatening emergency: a fire, anyone hurt, or anyone who cannot get out safely. Always call 000 first.

000

ATCO Gas

A gas leak or gas emergency. ATCO run the WA gas network and the faults and emergencies line. Move away upwind, then call them.

Verified with gas.atco.com 13 13 52

Once the immediate danger is handled, we attend and put it right. We are the licensed local team (electrical EC10916, plumbing PL8634, gas fitting GF014397), not a replacement for 000 or the network lines. Call us on (08) 6011 1561.

What we cover

Gas emergencies we take on

Gas smells and suspected leaks

Faulty or unsafe gas appliances

Pilot lights that will not stay lit

Gas hot water that has stopped working

A gas safety check after an incident

Damaged or disconnected gas lines

When it is not an emergency

Gas leak detection Gas leak repairs All gas services

FAQ

Gas emergencies: common questions

Do not use switches, appliances or anything that could spark, and do not light a flame. Stop what you are doing, leave the building and move upwind until you can no longer smell the gas. From a safe distance call ATCO's faults and emergencies line on 13 13 52, and call 000 if anyone feels unwell or there is a fire. Once it is safe, call us on (08) 6011 1561 and our licensed gas fitters will find and repair the fault.

ATCO run the WA gas network and make the network side safe when you call 13 13 52. As licensed gas fitters (GF014397) we find and repair the leak on your side of the meter, in your pipework and appliances, and certify the work.

We will talk through the job and what it involves before we start, so you are clear on the cost rather than surprised by the bill. Give us a call and we will be straight with you.

It depends on where you are and what else is on, so we will not promise a time we cannot keep. We answer 7 days, 6am to 6pm, and we will tell you honestly the soonest we can be there.

Gas emergency? Call us now

Tell us what is happening and we will give you honest advice on the phone and the soonest we can be there. We answer 7 days, 6am to 6pm.

(08) 6011 1561