This page is a plain-English starting draft. It should be reviewed by the business owner, and ideally a solicitor, before launch. It is general information, not legal advice.
What this policy covers
This policy applies to the Riverside EPG website and the enquiry form on it. Riverside Electric, Plumbing & Gas (ABN 32 621 623 890) is the business responsible for the information you give us here.
What we collect
When you use our quote or contact form, we collect the details you choose to give us:
- your name;
- your email address;
- your phone number;
- your suburb;
- the message or job details you write; and
- an optional photo of the problem, if you attach one.
We do not ask for more than we need to respond to your enquiry.
How we collect it
We collect this information when you fill in and submit the enquiry form on this site. The form is handled by a third-party form provider (Web3Forms), which passes your submission to us by email so we can read and respond to it.
How we use it
We use your information to reply to your enquiry, prepare quotes, and carry out the work you ask us to do. We do not sell your information. We only share it where that is needed to provide the service to you, for example with the form provider that delivers your message to us, or with a supplier directly involved in your job.
Cookies and analytics
This site may use standard web analytics to understand how visitors use it, so we can improve it. This does not identify you personally to us. We do not use your enquiry details for advertising.
How we store and handle it
Your enquiry reaches us by email and is kept with our normal business records. We take reasonable steps to keep it secure and to hold it only for as long as we need it to help you and to meet our record-keeping obligations.
Accessing or correcting your information
You can ask us what personal information we hold about you, and ask us to correct it, by contacting us using the details below. If you would like us to delete information we no longer need, just let us know.
Australian privacy law
We aim to handle your personal information in line with the spirit of the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you have a concern about how we have handled your information, please contact us first so we can put it right.
Changes to this policy
We may update this policy from time to time. The current version is the one published on this page.
Contact us
If you have any questions about this policy or your information, get in touch using the contact details below.